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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What should we do to make an industrial heater or industrial drying room suitable for ourselves?

Here are some questions to fast know your requirements:
1. What is your heat source? Conventional have electricity, steam, natural gas, diesel, biomass pellets, coal, firewood. If it's combustible, is there any environmental policy?
2. Your local temperature range, humidity range and altitude.
3. What stuffs/materials/items need to be dried?
4. What is the weight 0f fresh/unprocessed stuffs and finished/processed products?
5. How long will it take for a batch?
6. Size and shape of drying room required, or the dimesion of your site available.
7. If you need to improve your drying process, please tell us what problems you have encountered. contact us

How long does it take to dry a batch of stuffs?

We can offer you drying time range and drying process of each stuff based on our experience at Deyang city. But you must to do trial drying and debugging equipments before production.
Deyang is located in mid-latitude and belongs to the subtropical humid monsoon area. Altitude is approximately 491m. Annual average temperature is 15℃-17℃; January is 5℃-6℃; and July is 25℃. Annual average relative humidity 77%

But there still are many factors influence drying time and drying process:

1. Drying temperature.

2. Humidity domestic and water content of stuff.

3. Hot air speed.

4. Stuffs properties.

5. Shape and thickness of stuff itself.

6. Thickness of material stacked.

7. Your propiaded drying process for make flavor food.

You can imagine that if you dry clothes outdoors, the clothes will dry quickly when the temperature is higher/the humidity is lower/the wind is stronger; of course, silk pants will dry faster than jeans; bedding will dry slower, etc.

But it has limits/ranges, for example, if temperature exceeds 100℃, stuffs will burn; if wind is too strong, stuffs will be blown away and won't dry evenly, etc. contact us

Are you a manufacturer or trading company? If we plan to visit your factory, how do we get there?

We are definitely a manufacturer.
Welcome to visit our factory and check all our production processes and quality control. Our factory is located at No. 31, Section 3, Minshan Road, National Economic Development Zone, Deyang City, Sichuan Province. You can tell us the date, number of people, landing airport and other plans, and then fly to Chengdu city. We will take you here from the airport and accompany you throughout the journey. contact us

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required. contact us

Do you have a minimum order quantity?

MOQ is 1 set with factory price. contact us

What is the average lead time?

Within 30 days. contact us

What kinds of payment methods do you accept?

You can deposit the money into our bank account with 30% deposit in advance and 70% balance to be paid before shipment. Of course, after we have cooperated for a period of time, the payment methods will be more relaxed. contact us

What is the product warranty?

We will provide a one-year warranty(or 3 months to 3 years in some cases), which starts on the day you receive the goods. And consider the distance, we will packing and shipping  some consumable parts together, to short afterservice time for ensure your production time and benefits.
We guarantee our materials and workmanship, our commitment is to make you satisfied with our products. Warranty or not, our company's culture is to resolve all customer issues to everyone's satisfaction.

contact us

How to install the designed product after receiving them?

We will send you a drawing/schematic with detailed dimensions according to which you can install the drying chamber.
We can show you how to install via video call;
We can also send technicians there for on-site installation, but this part is not free. contact us

How are your products packaged?

We pack our products in 3 layers, plastic film, bubble bags and wooden boxes,prevent water seepage and impact during transportation contact us

How about the shipping fees?

Shipping costs depend on the pickup method you choose. Express delivery is usually the fastest but also the most expensive way. Sea freight and land freight are generally the best solutions for transporting our goods. Because our products are industrial products and are large in size.
But we can only give you accurate shipping costs if we know the details of quantity, weight and way. Please contact us for more information. contact us